OpulentEmpress
Get N Or Get Out.
- Pronouns
- She
第335号『任天堂への手紙』|松山 洋 サイバーコネクトツー
先日、ある部下が私にこんなことを言ってきました。 「任天堂さんって、凄いです、もう感謝の気持ちしかありません」 実に端的な言葉ですが赤面しながら言ってきたので内容が気になって「うん、どうしたの?詳しく聞かせて」と伝えて話を聞きました。 その部下は女性社員で現在は各プラットフォームメーカーの窓口業務をやっていて、日々のゲームソフトの売上の確認や報告をしています。 感覚的というか一般的な会社のポジションに当てはめて説明すると『営業』と言ってしまった方がわかりやすいかもしれません。 弊社の営業担当として任天堂やマイクロソフトなどの各プラットフォームメーカーの業務部と呼ばれる担当者と
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Translated this with what Chrome uses.
"The other day, a subordinate told me something like this.
"Nintendo is amazing, I just have a feeling of gratitude."
It's a very straightforward word, but I said it while blushing, so I was worried about the content and said, "Yeah, what's wrong? Tell me more about it."
The subordinate is a female employee who is currently working as a window for each platform maker, checking and reporting daily sales of game software.
It may be easier to understand if you say "sales" if you explain it by applying it to a general company position rather than sensuously.
As our sales representative, we interact with the person in charge called the business department of each platform manufacturer such as Nintendo and Microsoft.
*****
Today's game business is much more complicated than it used to be.
Until about 10 years ago, selling game software that was made was a simple process of manufacturing, distribution, and sales, which was relatively close to the sale of toys.
However, at present, there is a separate download sale, and in many cases, a special version called "Deluxe Edition" is also released in addition to the "Regular Edition" for download-only game software, and it is also "included". The sales method is divided into "version" and "DLC single sale".
And they are prepared and sold for each platform.
As you can see at a glance from this image, there are 3 types of products that can be sold with just one game software called "Fuga: Melodies on the Battlefield", and they are sold on 6 platforms, so there are actually 18 types of product lineup. That's why.
In order to sell each of these products correctly on each platform, it will only be released after applying to each platform manufacturer, completing the procedures, and obtaining approval.
*****
Even if all products are displayed on the store page of each platform and sales start, it is not the end.
You will need to compare the performance reports sold on each platform with the invoices to be processed.
This is because there is an error when comparing the performance report of the game software sold in a month with the invoice.
Some people may think it's stupid, but it's true.
Game software is sold not only in Japan but also in hundreds of countries around the world at the same time.
And even if the performance report says "Results at the end of the month", strictly speaking, the numbers will differ slightly due to the difference in closing time due to the time difference in each country. Also (unfortunately) the closing times for performance reports and invoices are different, and the rules are different for each platform manufacturer.
It is the job of the female employee introduced at the beginning to confirm the error, compare it, and make inquiries.
*****
The introduction has become a little long, but in short, "The current game business has a lot of things to sell depending on the version, and the procedures and rules for each platform maker are different, so it is very difficult, complicated and troublesome! "about it.
To be honest, when I first learned about this situation, I thought, "Are other game makers doing the same thing? Why is everyone silent without complaining about such annoying things?" When I asked him, he said that he was making requests for improvement to the systems of each platform manufacturer with exactly the same feelings, so I had no choice but to accept it.
And if there is something I don't understand each time, I have no choice but to ask directly, "Where can I check XX?". However, after all, the responses and responses are also brilliantly different for each platform manufacturer.
"There is no window on the Japanese side, so please contact North America directly."
"Please send another email to another department instead of here."
"Emails are not available in Japanese, so please send them in English."
"Please check again as it is described in the manual."
"I sent an inquiry to North America, but I haven't heard back in two weeks? It seems that the person in charge is currently on vacation, so please wait until the beginning of the week."
Already, the response of each platform maker's window was so different that I really wanted to sympathize with my female staff, and the rules were difficult to understand, so I was worried that she would be mentally damaged.
*****
Companies that don't say it's written here
When I listened to the story while worrying about the female staff member, I learned that there is only one company that responds completely differently from the others.It was Nintendo.
She said that Nintendo's contact person responded politely to any inquiries and gave detailed explanations.
At one point, after receiving a detailed response to the inquiry, another person in charge of our company pointed out that "Oh, you can understand all the contents of the inquiry by looking here", and the female person in charge said. He says his face has turned red.
Of course it was her own carelessness at that time. I'm embarrassed that I sent an e-mail with the content "I can understand it by looking at it", and at the same time, I feel sorry and thankful to the person in charge of Nintendo who answered such a question politely. It's probably full.
She looked up and told me:
"If the president meets Nintendo-san's window ... I may not have the opportunity, but if I have the opportunity to meet Nintendo-san's superiors or the boss of the business department, I apologize and thank him. Please tell us your feelings. "
"Nintendo is amazing! I don't say'I'm writing here?'"
*****
Of course, as soon as I heard this story, I told my vice president (sales representative) and thanked Nintendo's business department.
I think there are moments when everyone "doesn't understand what they don't understand." At the same time, if you get into a slight panic, you may even overlook information that is easy to find.
Of course, I would like to reach out gently in such a case, but the depth of the company Nintendo, which can reach out to the person in charge of other companies, and the warm behavior and attitude even in the socially invisible part. I created this article because I would like to thank you again.
Thank you, Nintendo.
Thank you for your continued support."